Objective:
We will market products of the highest quality that offer superior
value to our Customers & Consumers. At the same time, we
will ensure that our products are safe for its intended use
and under no circumstances, will we compromise on the safety
of our products. As such, ensuring Quality & eliminating
Consumer Safety risk of our products are essential pre-requisites
for us to secure competitive advantage & our continued success.
Implementation:
Our unwavering commitment to the above objectives will be
achieved by:
• Setting quality standards for finished goods and materials
based on the needs of our Customers & Consumers
• Establishing & maintaining necessary systems,
processes & procedures to assure Product Quality &
Consumer Safety at every stage of our Supply Chain –
first time, every time
• Training & equiping our managers & employees
to use these systems, processes & procedures as well as
fulfilling their responsibilities effectively and rewarding
significant improvement done by employees.
• Proactively identifying and evaluating Quality &
potential Consumer Safety hazards within our operations and
eliminating them through initiating zero defect projects.
• Setting annual targets for continuous improvements
& providing adequate resources to implement Quality &
Consumer Safety improvement programmes that will proactively
address our significant Quality & Consumer safety risks
• Supporting and developing our external partners (suppliers
/ contract manufacturers / distributors) to achieve targeted
Quality & Consumer Safety improvements
• Promptly attending to all Customer & Consumer
complaints on Product Quality & Consumer Safety and taking
speedy remedial actions & eliminating the possibility
of its recurrence
• Complying with all Unilever and legal requirements
for Product Quality & Consumer Safety as well as satisfying
all claims and pack declarations
• Working with industry bodies, government agencies,
business partners and other concerned organizations to promote
knowledge and awareness of Product Quality & Consumer
Safety
• Ensuring that our Quality or Consumer Safety standards
will not be compromised for operational expediency
Ensuring Product Quality and Consumer Safety is the responsibility
of all managers & employees – irrespective of function
and as such, each of us must strive for excellence in this
area.
The overall responsibility of meeting
the objectives of this Quality & Consumer Safety Policy
rests with the Chairman.
